Intercom App Integration with Zendesk Support

zendesk intercom integration

Panoply prepares your data into easy-to-analyze tables and connects to all popular BI tools and analytical notebooks. From the executives to the analysts, everyone will have the most up-to-date data and the insights they need to drive your business forward. The Tray Platform enables better cross-team collaboration, easier sharing of data in real time, and transparency across the client lifecycle. For small companies and startups, Zendesk offers a six-month free trial of up to 50 agents redeemable for any combination of Zendesk Support and Sell products. Zendesk and Intercom each have their own marketplace/app store where users can find all the integrations for each platform. Learn more about the differences between leading chat support solutions Intercom and Zendesk so that you can choose the right tool for your needs.

Apart from team conversations, it integrates with the ticketing system. Thus, the inbox is used to refer tickets to other agents who can solve them. Therefore, a helpdesk with a good inbox can make your team efficient in solving problems. The platform offers solutions in many areas like e-commerce, customer relations, CRM, and e-mail marketing. Advanced support tools allow businesses to automate processes and increase customer satisfaction.

App Extensions (Beta)

Community managers can also escalate posts to support agents when one-on-one help is needed. With Intercom, you can set up a chatbot to handle simple questions from your customers. The bot can then direct customers to the right place in your app, website or knowledge center for additional help.

zendesk intercom integration

Intercom also offers a suite of tools for customer support, including a knowledge base, a help center, and a community forum. Pipedrive is a CRM platform that helps sales teams stay organized and focused on their goals. It allows users to create deals, track activities, and manage contacts all in one place. Pipedrive also offers integrations with other popular tools, such as Intercom, to help streamline processes and increase efficiency. By integrating Intercom and Pipedrive, you can easily manage your sales pipeline. You can quickly create new deals without leaving your Intercom inbox, giving you the ability to efficiently handle customer requests and keep your sales process running smoothly.

Analytics in action

One such insight is getting live customer activity data via Intercom directly in your Zendesk app. Kaizo’s Zendesk integration helps customer service team managers support their agents through a variety of processes including QA, skills development, and even performance improvement. Its AI-based features speed things up for big support teams by empowering managers, streamlining workflows, and helping agents commit to long-term development goals. Productboard is a product management tool that helps you create and communicate your product strategy.

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All interactions with customers, be it via phone, chat, email, social media, or any other channel, are landing in one dashboard, where your agents can solve them fast and efficiently. There’s a plethora of features to help bigger teams collaborate more effectively — like private notes or real-time view of who’s handling a given ticket at the moment, etc. The Zendesk Support app gives you access to live Intercom customer data in Zendesk, and lets you create new tickets in Zendesk directly from Intercom conversations. This gives your team the context they need to provide fast and excellent support.

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What makes it different from other help desk tools is the Answer Bot. This is an AI assistant that will help anyone navigate Guide by providing results as you type your query. The bot also ensures that the customer or employee will find the right article before contacting an agent. Thus, it leaves your team to solve more important customer requests.

zendesk intercom integration

Zendesk’s mobile app is also good for ticketing, helping you create new support tickets with macros and updates. It’s also good for sending and receiving notifications, as well as for quick filtering through the queue of open tickets. Intercom has a very robust advanced chatbot set of tools for your business needs. There is a conversation routing bot, an operator bot, a lead qualification bot, and an article-suggesting bot, among others. It is also not too difficult to program your own bot rules using Intercon’s system.

Can’t call users

Typeform is an online form builder, allowing teams to collect valuable insights and feedback from their customers. With the Intercom and Typeform integration, you can ask for user feedback directly in Messenger, making it easier and more engaging for your customers to provide feedback. Pipedrive is a sales CRM platform designed to help sales teams accelerate their sales process and close more deals. With the Intercom and Pipedrive integration, you can create new deals directly from your Intercom inbox, ensuring that all requests are handled well. Most of us communicate and collaborate more efficiently thanks to Slack’s easy-to-use platform. With the Intercom and Slack integration, you can keep your team up to date on customer conversations and ticket activity without having to leave Slack.

How do you integrate Intercom?

  1. Edit the code to send Intercom the email address or user_id and signed-up date of the user who is currently logged in.
  2. Paste the code right before the closing body tag of every page where you want the Intercom Messenger to appear.
  3. After adding the code, open your app and the Messenger will appear.

In fact, agents can even add customers to private messaging chats when necessary, and the customer will receive the whole conversation history by email to ensure they’re up to date. Collaboration tools enable agents to work together in resolving customer tickets and making sales. Automatic assignment rules establish criteria that automatically route tickets to the right agent or team, based on message or user data. Intercom and Zendesk are two of the most popular customer service platforms, each with its own set of distinct advantages and drawbacks. Another feature Intercom offers that Zendesk doesn’t is email marketing tools. Email marketing is one of the most effective ways to communicate with your customers.

Help Scout vs Intercom: Is It a Tie After All?

There are even automations to help with things like SLAs, or service level agreements, to do things like send out notifications when headlights are due. Email marketing, for example, is a big deal, but less so when it comes to customer service. Still, for either of these platforms to have some email marketing or other email functionality is common sense. In the category of customer support, Zendesk appears to be just slightly better than Intercom based on the availability of regular service and response times.

Is Zendesk similar to Intercom?

Zendesk is more robust in terms of its ticket management capabilities, it offers more customization options and advanced features like a virtual call center app. On the other hand, Intercom is more focused on conversational customer support, and has more help desk features suited for live chat and messaging.

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail. The Intercom vs. Zendesk pricing may be justified by the value-added services and minor features that they have for their all-in-one pricing. For example, for businesses that want just a couple of features, there are subscription packages.


In-app messages are notifications sent to users while they’re engaged with an app on mobile or PC. It allows companies to interact with customers while they’re active in the app, delivering information based on time or behavior. They may be utilized to alert consumers about product updates, provide assistance, and promote specials that are relevant to them. Intercom is a customer messaging platform for sending both automated and live chat messages directly to the customer.

zendesk intercom integration

Freshdesk is one of the popular brands in the customer service market. To find the original conversation, navigate to the piece of feedback in Savio and click the link “View in source app”. You’ll be taken to the original conversation in Intercom so you can see the context of the feedback.

Benefits of Integrating Aircall with Zendesk

With Skyvia import you can use data filtering, perform data transformations, and many more. Besides, Skyvia supports the UPSERT operation — inserting new records and updating records already existing in the target. This allows importing data without creating duplicates for existing target records. Zendesk is a cloud customer support ticketing system with customer satisfaction prediction. All your call data is automatically available within Zendesk, complementing and improving the native reporting systems of the Zendesk dashboards. Customize your integration by defining specific workflows to better suit your daily operations.

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This site does not include all software companies or all available software companies offers. The main idea here is to rid the average support agent of a slew of mundane and repetitive tasks, giving them more time and mental energy to help customers with tougher issues. There is a simple email integration tool for whatever email provider you regularly use.

  • It allows you to chat with visitors on your website and convert them into customers.
  • By knowing who your visitors are as soon as they land on your website and offering them a highly tailored experience, you can convert much more leads into customers and grow revenue.
  • And this, undoubtedly, leaves your customer support agents free to solve urgent matters.
  • The trigger feature reduces cart abandonment and increases conversions.
  • Using Zendesk, you can create community forums where customers can connect, comment, and collaborate, creating a way to harness customers’ expertise and promote feedback.
  • Here’s the new piece of feedback pulled into Savio directly from Intercom.

Integrate your apps, data, and channels into the same tool you use to message your customers. With a shared view of email, Facebook, SMS, calendars, live chat, CRMs, and 80+ apps in one space, you’ll have all the context you need to deliver a personalized touch. Conflux is a customer feedback platform, helping you capture user inputs and drive product decisions. With the Intercom and Conflux integration, you can collect valuable feedback from your customers and keep them engaged by allowing them to vote on ideas directly in the Intercom Messenger. is a customer feedback platform designed to help teams capture customer feedback and drive customer satisfaction. With the Intercom and Promoter integration, you can use the Net Promoter System (NPS) to collect customer feedback and analyze responses for critical decisions.

  • They can also see console information (like network, device and user journey info) on a side panel within a session replay and easily filter by errors, warnings and logs.
  • We provide convenient filtering for errors, warnings or logs so you can find what you’re looking for quickly.
  • Because there could be a thousand customers complaining at any given hour to all your staff having problems with business protocols.
  • It tracks changes in the synchronized data sources and performs only necessary data changes.
  • It enables them to engage with visitors who are genuinely interested in their services.
  • is a Zendesk chat integration that relies on AI to reduce customer support costs and boost your CSAT scores.

It is also ideal for businesses who are searching for conversational chatbot functionality. Their AI-powered chatbot can enable your business to boost engagement and improve marketing efforts in real-time. It is great to have CRM functionality inside your customer service platform because it helps maintain great customer experiences by storing all past customer engagements and conversation histories. This method helps offer more personalized support as well as get faster response and resolution times. Intercom has positioned itself as a messaging platform rather than a comprehensive CRM solution.

zendesk intercom integration

The following reasons are among the reasons why businesses turn to alternative platforms. They’ve been rated as one of the easy live chat solutions with more integrated options. If compared to Intercom’s chatbot, Zendesk offers a relatively latest platform that makes support automation possible. So far, the chatbot can transfer chats to agents or resolve less complex queries in seconds.

  • For small companies and startups, Intercom offers a Starter plan — with a balanced suite of features from each of the solutions below — at $74 per month per user, billed annually.
  • In addition, the advanced multi-integration feature is among the ones that strengthen the hands of enterprises.
  • Intercom calculates the price based on the number of seats (users) you request.
  • They can offer proactive support that’s fast, efficient and eliminates the friction typically present in these kinds of interactions.
  • Fortunately, there are integrations that can add this functionality to Intercom.
  • To sum up this Intercom vs Zendesk battle, Zendesk is a great customer support oriented tool which will be a great choice for big teams with various departments.

Does Zendesk use VoIP?

Zendesk is ideal for small businesses looking to improve customer service with a combination of VoIP, omnichannel contact center, and CRM functionality.